Be there when it matters most
Funeral Careers
At InvoCare, we are dedicated to honouring life and celebrating memories for generations.
Every role will use your lifetime of experience to help support families through some of their toughest times. You’ll learn and grow with every relationship you build. And you’ll find purpose and fulfilment in every meaningful moment you help create. This sounds like a job but it feels like a privilege. And we’d like to extend it to you.
Working at InvoCare
InvoCare's international network spans across Australia, New Zealand and Singapore and includes over 40 funeral brands including White Lady Funerals, Simplicity Funerals, Le Pine Funerals and Guardian Funerals. We have local funeral homes that are deeply embedded in their local communities. While we offer a broad range of career roles from Arrangers to Conductors, we are united by one purpose; to create a space for families and the community to honour the memories of a loved one.
Working at InvoCare
InvoCare's international network spans across Australia, New Zealand and Singapore and includes over 40 funeral brands including White Lady Funerals, Simplicity Funerals, Le Pine Funerals and Guardian Funerals. We have local funeral homes that are deeply embedded in their local communities. While we offer a broad range of career roles from Arrangers to Conductors, we are united by one purpose; to create a space for families and the community to honour the memories of a loved one.
Arrangers
Helping families celebrate a life is a privilege – and one that doesn’t require any tertiary qualifications. In fact, the most important skill is one that often cannot be taught; the art of listening. An Arranger works with a family prior to the funeral and seeks to understand their wishes in how they would like to farewell a loved one. Your job would be working out how to logistically turn expectations for the day into a reality.
It is possible to be an Arranger and a Conductor.
Arrangers
Helping families celebrate a life is a privilege – and one that doesn’t require any tertiary qualifications. In fact, the most important skill is one that often cannot be taught; the art of listening. An Arranger works with a family prior to the funeral and seeks to understand their wishes in how they would like to farewell a loved one. Your job would be working out how to logistically turn expectations for the day into a reality.
It is possible to be an Arranger and a Conductor.
Arranger Conductor
Helping families celebrate a life is a privilege – and one that doesn’t require any tertiary qualifications. In fact, the most important skill is one that often cannot be taught; the art of listening. An Arranger works with a family prior to the funeral and seeks to understand their wishes in how they would like to farewell a loved one. Your job would be working out how to logistically turn expectations for the day into a reality.
It is possible to be an Arranger and a Conductor.
Arranger Conductor
Our Arranger Conductors assist families in planning a funeral service for their loved one, and then oversee the implementation of those plans on the day of the service. Arranger Conductors serve as a single point of contact for families navigating the difficult process of planning and holding a funeral for their loved one.
From the first call through to the day of the funeral service.. The role requires a strong sense of empathy, coordination and planning skills, attention to detail and a commitment to providing comfort and support to those in need, the role of an Arranger Conductor is a crucial one.
Conductors
A funeral is, understandably one of the toughest days where people will need support the most. That’s where a Conductor steps in. They’re a guiding hand to oversee that a family’s wishes are being correctly carried out and to ensure the smooth-running of proceedings for everybody to have a chance to say goodbye. Most importantly, they’re the one point of contact people can rely on to lend a supportive and caring ear, without judgement and only ever with compassion.
It is possible to be a Conductor and an Arranger.
Conductors
A funeral is, understandably one of the toughest days where people will need support the most. That’s where a Conductor steps in. They’re a guiding hand to oversee that a family’s wishes are being correctly carried out and to ensure the smooth-running of proceedings for everybody to have a chance to say goodbye. Most importantly, they’re the one point of contact people can rely on to lend a supportive and caring ear, without judgement and only ever with compassion.
It is possible to be a Conductor and an Arranger.
Funeral Director's Assistants
Funeral Director’s Assistants are empathetic, patient and sincere problem-solvers. They play an integral role in supporting funeral services by managing transport logistics and taking the deceased into our care. Taking this unconventional career path will have a positive impact on you – and on every life you touch.
Funeral Director's Assistants
Funeral Director’s Assistants are empathetic, patient and sincere problem-solvers. They play an integral role in supporting funeral services by managing transport logistics and taking the deceased into our care. Taking this unconventional career path will have a positive impact on you – and on every life you touch.
Why work in our industry?
Hear from Sarah Bulmer, Regional Manager, on the compelling reasons why she decided to join the funeral services industry and the value of people who work in our industry.
Hear from our people
“People often ask me if it’s sad and I tell them it can be. But we focus on the fact that we’re helping put someone to rest. And that’s a very important job.”
Ray Kearney, Funeral Director's Assistant
“As a Funeral Arranger, there are no specific qualifications required. The ability to communicate, to listen, to understand, and to connect with people is really important.”
Sheridan Walder, Funeral Arranger
“It can be challenging, but it’s also very rewarding knowing that you are bringing peace to families and you’re guiding the family on a journey together to celebrate the life of their loved one.”
Lily Hoy, Regional Manager
“I think the most important part of my role is to communicate with families. They want the best for their loved one and to be able to give them that service is a number one priority.”
Charlie Maklouf, Funeral Conductor
“I was looking for something more fulfilling. In the funeral industry I thought I might be able to give back to people in the greatest time of need in their life, and I haven’t looked back. I can’t imagine doing any other job now.”
Kerry Sieper, Head of Brand Experience
“You don’t need to come with funeral industry experience, you just need to come with an open heart and an open mind.”
Lily Hoy, Regional Manager
“When I joined the business, I don’t think I’d even been to a funeral. I knew that I wanted to be involved in the industry since I was a little girl. I wanted a role that is fulfilling. I wanted a role that is nurturing. And I very quickly realized that this job really ticks all the boxes for me.”
Carolyn Dolatowski, Arranger/Conductor
“You don’t need any experience to be an Arranger. To me, it’s something that comes from your heart. I love what I do.”
Meredith Gates, Funeral Arranger/Director
“People often ask me if it’s sad and I tell them it can be. But we focus on the fact that we’re helping put someone to rest. And that’s a very important job.”
Ray Kearney, Funeral Director's Assistant
“As a Funeral Arranger, there are no specific qualifications required. The ability to communicate, to listen, to understand, and to connect with people is really important.”
Sheridan Walder, Funeral Arranger
“It can be challenging, but it’s also very rewarding knowing that you are bringing peace to families and you’re guiding the family on a journey together to celebrate the life of their loved one.”
Lily Hoy, Regional Manager
“I think the most important part of my role is to communicate with families. They want the best for their loved one and to be able to give them that service is a number one priority.”
Charlie Maklouf, Funeral Conductor
“I was looking for something more fulfilling. In the funeral industry I thought I might be able to give back to people in the greatest time of need in their life, and I haven’t looked back. I can’t imagine doing any other job now.”
Kerry Sieper, Head of Brand Experience
“You don’t need to come with funeral industry experience, you just need to come with an open heart and an open mind.”
Lily Hoy, Regional Manager
“When I joined the business, I don’t think I’d even been to a funeral. I knew that I wanted to be involved in the industry since I was a little girl. I wanted a role that is fulfilling. I wanted a role that is nurturing. And I very quickly realized that this job really ticks all the boxes for me.”
Carolyn Dolatowski, Arranger/Conductor
“You don’t need any experience to be an Arranger. To me, it’s something that comes from your heart. I love what I do.”
Meredith Gates, Funeral Arranger/Director
Frequently Asked Questions
What qualifications do I need to work in the funeral industry?
There are many different roles both within a funeral home and in our support office at InvoCare. That means there are some roles that require particular schooling or licensing and some that don’t. But empathy, compassion and people skills will always be the first thing we look for in anyone applying for a role with us.
What experience do I need to work in funeral care?
Just like qualifications, some roles require experience and others do not. Our employees come from a range of backgrounds including customer service, hospitality, retail, care services and more. In fact, the more life experience you have, the more understanding and empathetic you could be with our families. Be sure to check job descriptions carefully to make sure you meet the minimum requirements before applying.
Will I receive full training?
All employees undergo an extensive induction programme and are fully trained in all aspects of each of their role. Once a new employee has commenced in their role, existing team members will also guide and support the new employee as they get up to speed with the broad variety of tasks and situations that play in their day to day roles.
What are the different roles involved in funeral care?
It takes many different roles to provide efficient, caring and dignified funeral services. For example, in our funeral locations, you’ll find Conductors/Arrangers who lead funeral planning, Funeral Director Assistants who look after the logistics of a funeral service, and others. There are also many roles that do not work directly with families in corporate positions such as finance, marketing, legal and more.
Which role is equivalent to a Funeral Director?
An Arranger / Conductor or Arranger is the role that organises all aspect of the funeral service for a loved one with their family. This may also be known as a Funeral Director. In some locations we split the role of arranging the funeral delivering the funeral plan on the day which is the role of a Conductor. At InvoCare, a Funeral Directors Assistant will be responsible for a variety of tasks from bring the deceased into our care to driving the hearse and funeral vehicles on the day of the service.
What are the key skills I need to perform the role of an Arranger Conductor?
Arranger Conductors need to possess a natural desire to want to support families through a difficult time. This requires empathy, patience, a strong service orientation, emotional intelligence, cultural awareness, good attention to detail and the ability to plan an event to the families or loved ones wishes from beginning to end and leave no stone unturned.
What contact would I have with the those who have passed away?
There are many people involved in celebrating and commemorating a life. Not all of them work directly with those that have passed, including many of our corporate roles within finance, business management, marketing and more. Knowing that you are contributing to a larger, purposeful industry is the reason many people join InvoCare.
What benefits do InvoCare provide as an employer?
Using your lifetime of experience to help families is a very rewarding career. There is no question that job fulfilment from our employees derives from the level of support they provide families every day. In addition, we offer birthday leave, a comprehensive employee assistance programme that is available to the employees’ family that offers a broad range of health and wellbeing support and even offers a service to call to ensure you got home safely should you be concerned about going home later than usual.
Why should I work at InvoCare?
Everyone who applies to work with us has a different reason for wanting to join our team. But what unites us all is the commitment to making impactful on those that choose us to honour life of their loved ones and celebrate their memory. A real feeling of giving back to the community is felt across InvoCare.
Here, you’ll discover meaningful work that helps people in a role where you’re truly valued as part of a supportive team and a company with purpose. It’s a career experience like no other where you’ll never stop growing – professionally and personally – and where you’ll be part of people’s lives when it matters most.