Commitment to Families

InvoCare is committed to exceeding the expectations of the families we serve.

To ensure this, we have adopted a sophisticated client survey, which measures our service delivery against the expectations of our clients. InvoCare outperforms client expectations in both service and price. It also shows a large majority would recommend our services to a friend or relative.

The most important ingredient in everything we do is assisting the personal needs of the family.

We invest in the training of our people, in the facilities we offer – and most importantly – we empower our people, all so we can show our commitment to the families we serve.

We seek to make the families we assist aware of all the options available to them, to make the service they experience everything they would like it to be.

Commitment to Communities

InvoCare is committed to the communities around us, and we share our expertise on topics such as:

  • The role of a funeral director;
  • The benefits of planning ahead for funeral costs; and
  • Coping with grief and related grief topics.

Both as a corporation and through our many brands, InvoCare’s people participate in community activities, including volunteering within community organisations such as Lions Clubs, Rotary and similar organisations; supporting churches and cultural groups; as well as support for local, national and international charities.

More information about InvoCare's community work can be read in the Community Involvement section of our website.

Three generations of family laughing together - Commitment to Families

Commitment to Our Industry

InvoCare is committed to leading the industry in our level of professionalism wherever we operate.

We do this by:

  • Having our own Code of Conduct that encourages excellence in service, builds trust amongst our community partners, creates a safe and discrimination-free work environment, and shows respect to all sections of the community.
  • Joining, participating and leading relevant industry associations wherever we operate in the world, including the following:

     

    Each of these associations has their own Code of Conduct which we abide by. These Codes of Conduct are related to service to families, legislative compliance and professional standards, care of the deceased and members’ obligations to the public.

Commitment to Quality People & Diversity

InvoCare attracts and employs people who have a real passion and commitment to serving the needs of families who are going through a difficult time.

Whether our people have had funeral experience or not before starting with InvoCare, we believe our teams can become even better at servicing the needs of families by undergoing training. 

InvoCare is also very pleased to advise that the company has lodged its annual public report with the Workplace Gender Equality Agency. A PDF copy of the 2017 report can be downloaded here or viewed on the Agency's website: www.wgea.gov.au. Please note, if you wish to add comments to the report, you can contact InvoCare's People & Culture Team by calling Reception on (+61) 2 9978 5200. If you wish to add to this report, InvoCare or the WGEA may be notified.

InvoCare Funeral Home staff smartly dressed with hats - InvoCare People
Group of InvoCare staff smartly dressed - InvoCare People

As a leading international company, InvoCare is able to make a genuine investment in creating a culture of excellence.

This investment includes:

  • The promotion of The InvoCare Way across all of InvoCare’s operations
  • The development and implementation of industry-leading training programs, delivered by our in-house team of Learning professionals, and
  • The sharing of information and skills between InvoCare’s funeral homes, cemeteries and crematoria, related businesses and related service offerings, to exceed customer and community expectations.

Careers with InvoCare

InvoCare’s people are professionals who are focused on the principle that the care we provide is a vocation, and that customer service lies at the heart of everything we do.