You can contact InvoCare online by using the contact details listed below or by selecting either compliment or complaint to send us customer feedback. We welcome and invite you to provide us with feedback about your experience.
Level 2, 40 Miller Street
North Sydney NSW 2060
When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.
We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information.
For more information about our complaints handling process, please read our Complaints Handling Policy.