Leading funeral services provider, InvoCare, has built Australia’s ‘funeral home of the future,’ located in Dandenong, Victoria.
Industry and consumer trends show customers are increasingly looking for a contemporary environment that provides a range of products and services, as well as an event style venue where they can celebrate the life of loved one.
Operating under the White Lady Funerals and Le Pine Funerals brands, the Dandenong facility includes three arrangement rooms, a viewing room, a celebration lounge with an outdoor decked area, and a 170 seat (200 standing) non-denominational chapel – the largest capacity chapel in the South-East Melbourne area. The facility also includes a state-of-the-art audio-visual system enabling families to webcast and record the service to share with overseas friends and family.
Martin Earp, InvoCare CEO, says the renovated site will transform InvoCare’s ability for its staff to meet the needs of the customer into the future.
“People want to celebrate the lives of their loved ones, rather than commiserate”, says Mr. Earp. “We are seeing a rise in individualism and a decline in religiosity, and consumers are now demanding the ability to personalise a funeral”.
“The facilities of a funeral home are becoming increasingly important in meeting the needs of customers. We want to provide families with everything they need to farewell their loved one the way they want. This new environment sets a benchmark for our facilities and will support our staff to deliver new levels of customer experience”.
The Dandenong Funeral Home has been developed as part of InvoCare’s Protect and Grow Plan, which will see the ASX listed company upgrade all facilities across its portfolio to cater to the changing needs of Australian consumers. This year, the company will refresh 41 sites across Australia and complete works on 15 new locations that commenced in 2017.
The Dandenong funeral home is located on 37 Princes Highway, Dandenong, VIC 3175.
For immediate release. For more details, contact Fergus Kelly on (02) 9978 5290, 0412 922 029 or firstname.lastname@example.org.