Our Commitments

martin-eMartin Earp – CEO, InvoCare

To families

InvoCare is committed to exceeding the expectations of the families we serve. To ensure this, we have adopted a sophisticated client survey, which measures our service delivery against the expectations of our clients. InvoCare outperforms client expectations in both service and price. It also shows a large majority would recommend our services to a friend or relative.

The most important ingredient in everything we do is assisting the personal needs of the family. We invest in the training of our people, in the facilities we offer, and, most importantly, we empower our people, all so we can show our commitment to the families we serve.

We seek to make the families we assist aware of all the options available to them, to make the service they experience everything they would like it to be.

To communities

InvoCare is committed to the communities around us, and we share our expertise on topics such as:

  • The role of a funeral director;
  • The benefits of planning ahead for funeral costs; and
  • Coping with grief and related grief topics.

Both as a corporation and through our many brands, InvoCare’s people participate in community activities, including volunteering within community organisations such as Lions Clubs, Rotary and similar organisations; supporting churches and cultural groups; as well as support for local, national and international charities.

More information about InvoCare's community work can be read in the Community Involvement section of our website.

To people and diversity

InvoCare attracts and employs people who have a real passion and commitment to serving the needs of families who are going through a difficult time. Whether our people have had funeral experience or not before starting with InvoCare, we believe our teams can become even better at servicing the needs of families by undergoing training. Read more on our Commitment to Quality People here.

InvoCare is also very pleased to advise that the company has lodged its annual public report with the Workplace Gender Equality Agency.

A PDF copy of the 2017 report can be downloaded here or viewed on the Agency's website: www.wgea.gov.au.

Please note, if you wish to add comments to the report, you can contact InvoCare's People & Culture Team by calling Reception on (+61) 2 9978 5200. If you wish to add to this report, InvoCare or the WGEA may be notified.

To our industry

InvoCare is committed to leading the industry in our level of professionalism wherever we operate. We do this by:

Each of these associations has their own Code of Conduct which we abide by. These Codes of Conduct are related to service to families, legislative compliance and professional standards, care of the deceased and members’ obligations to the public.

Currently, the following senior InvoCare people are senior office bearers in industry associations:

  • Gavin Murphy – President of the New Zealand Funeral Directors Association