A Funeral Director is no different to any other professional person whom you may need to call on for a specialised service, such as a doctor, solicitor or accountant. You should carefully consider their qualifications, facilities and ability to service your needs.

As a member of the Australian Funeral Directors Association, (AFDA) which is the only national funeral service organisation, we adhere to a strict Code of Ethics and Practice designed to meet both community needs and expectations in all aspects of service delivery.

Australian Funeral Directors Association - Code of Ethics

• To maintain the highest standards of business, professional and personal conduct.
• To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.
• To ensure staff are qualified and competent.
• To ensure that facilities are adequate for all services rendered to the community.
• To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.
• To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
• To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
• To ensure that all advertising is in good taste and directed to informing the public
• To be thoroughly conversant with the laws of the land as they apply to a funeral service and allied industries and professions.
• To provide access to a clients’ advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.

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