"In most ways, the funeral industry is a business like any other.  It is a profession, employing managers and staff dealing with resources, regulatory and customer issues.  It exists in a highly competitive marketplace operating locally and internationally.

InvoCare places itself in a position to lead the funeral industry because fundamentally we take ourselves beyond the realm of an ordinary business.  We believe, as an operator in the funeral industry, we are capable of innovation and improvement.  We employ people who view their role as more than just a job.  It is a vocation which relies on the caring approach taken by our staff to service families with compassion.

Increasingly people are becoming more open to discussing ‘death’.  This change is due in part to the influences of other cultures brought to Australia by migrants.  Mostly though, it comes from a general change in the way we view funerals.  They are now looked upon as a chance to ‘celebrate a life’ through personalising the service to reflect the life of the individual and generally making the service itself special.  It is the details which become so important when arranging a funeral. 

The industry goes beyond the funeral itself.  After the cremation or burial has taken place, the memorial options give the family an opportunity to provide a place to grieve and remember.  This is a tradition which dates back to the building of the pyramids, that has come a long way.  Again the attention to detail and personalising the memorial are important.  There are many options to choose from, not just in the memorial itself but in the provision of a Memorial Park.  Standards of landscaped beauty are maintained to keep in touch with the local environment, providing a resting place which is peaceful to visit while also reflective of the area where people lived.

InvoCare is Australia’s largest provider of funeral services.  We are an Australian company.

Our philosophy is:

• to demonstrate the highest degree of professionalism while assisting client families at a pivotal time in their lives
• to exercise responsibility as industry leader by setting high standards of service, safety and fair business practice
• to increase investor value through sound fiscal management and corporate development.

Our commitment is in - 'Helping our local communities, offering personal attention - showing our commitment to the families we are privileged to serve!'

This website sets out the detail.  Thank you for reading it."

Andrew Smith
Chief Executive Officer
InvoCare

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